Refund policy

At BAIR XS, we understand that sometimes a product may not meet your expectations. To ensure a smooth return and exchange process, we have established a clear policy for our customers.

Customers have a period of 14 days from the date of delivery to initiate a return or exchange. This timeframe allows you to thoroughly evaluate your purchase and decide if it is the right fit for you.

Please note that a delivery fee will be charged for the return process. This fee helps cover the costs associated with processing the return and ensuring that the item is returned safely to our facility.

To initiate a return or exchange, please contact our customer service team. They will guide you through the necessary steps and provide you with the information needed to return your product efficiently.

We appreciate your understanding and cooperation regarding our return and exchange policy. Our goal is to provide you with high-quality tech accessories that enhance your daily life, and we want to ensure that you are satisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bairxs.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bairxs.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, anything on sale or limited edition items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bairxs.com.